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CPS Today
VOL. 1, ISSUE 5 November 8, 2018
We are pleased to share recent company and energy industry highlights with you!
Table of Contents
Paula Shares Energy Insights With PBS Program
Grid Modernization at Center of Smart Cities Discussion in Washington D.C.
Paula Takes International Stage to Share State of San Antonio Energy
Paula Participates in Global Energy Summit 2018
Task Force Weighs In on Cybersecurity
Real Estate Council Learns How They Can Be Catalyst for Future Power Needs
Summit Spotlights Cybersecurity and Critical Infrastructure
Cybersecurity Forum Hones In on the Energy Industry
Secretary of State Offers Insight & Update on Manufacturing Industry
CCEO Joins Discussion on Utilizing Technologies to Meet Customers’ Expectations
COO Speaks of Long-term Commitment to Community & Customers
Summit Zeroes In on Health & Safety in the Workplace
Award Highlights Our Corporate Social Responsibility
Senior Leaders Share Important Life Lessons With Students
President & CEO Gives Utility Briefing to SA City Council
Councilwomen Serve as Special Guests for Leadership Series
Teams Fan Across Communities for National Night Out
New Solar Generating & Battery Storage Project Breaks Ground
Utilities Exchange Ideas in Seeking Constant Improvement
Datathon Generates Innovative Ideas for Creating a Smart City
Team Members Gain Insight Into Future of Our Company and Industry
Team Members Recognized for Excellence in Customer Service
Join CPS Energy for GrillsGiving, Nov. 17
Leveraging New Technologies & Data to Benefit Residents
Public Input Session SAVE THE DATE
CEO Corner
 

Paula Shares Energy Insights With PBS Program

Paula participated in two interviews in Washington D.C. with respected moderator and talk show host, Llewellyn King, as part of King’s White House Chronicle program.  The program is celebrating 20 years on PBS and airs on more than 200 PBS stations across the country and Sirius XM’s POTUS station.  Locally, KLRN will air the first interview on Sunday, November 11 at 11:30 a.m. and the second interview will air on Sunday, November 18 at 11:30 a.m.  In the first episode of the program, Paula and Llewellyn had a lively discussion about the state of energy, San Antonio’s progress in Smart Cities and the future of energy.  The second episode welcomed Clint Vince, Dentons US Energy Practice and Co-Chair of Dentons Global Energy Sector to the program where he and Paula spoke about their collaborative work on the Dentons Smart Cities & Communities Think Tank.  Watch and learn more about energy, Paula and CPS Energy’s role in impacting the progression of Smart Cities in San Antonio.
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Pictured:
• Llewellyn King, White House Chronicle host
• Paula Gold-Williams, President & CEO, CPS Energy
• Clint Vince, Chair of U.S. Energy Practice and Co-Chair of Global Energy Sector, Dentons
 
Grid Modernization at Center of Smart Cities Discussion in Washington D.C. 
Cities and communities around the globe are tackling the concept of Smart Cities and what that could mean for where they live.  Paula Gold-Williams, President & CEO, participated in a Dentons Smart Cities & Communities Think Tank panel discussion in Washington D.C. that focused on grid modernization as the backbone of Smart Cities development.  The convergence of technology and communities’ needs will ultimately determine a tailored approach for each location.  A beginning step for these efforts relies on the modernization of the “grid.”  This modernization will enable Smart City players to incorporate data from multiple agencies to analyze and use to better serve their communities. This could change the way lighting is enhanced in neighborhoods to positively impact safety and where EV charging stations are located, and more.  Paula and the fellow panelists also discussed the importance of the resiliency of the grid.  Paula’s participation in this discussion supports her role as the Energy Pillar co-chair for Dentons Smart Cities & Communities Think Thank.  She was named to this role in February of this year.
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Pictured:
• Steve Hauser, CEO, Gridwise Alliance
• Paula Gold-Williams, President & CEO, CPS Energy
• Clint Vince, Chair of U.S. Energy Practice and Co-Chair of Global Energy Sector, Dentons
• Presley Reed, partner, Dentons 
 
Paula Takes International Stage to Share State of San Antonio Energy
Paula Gold-Williams, shared her strategic vision and direction for CPS Energy and how we’re preparing to meet the needs of San Antonio’s energy future at the BIXPO 2018 New Technology Exhibition, International Conference and International Invention Fair.  The conference ran from Oct. 31-Nov. 2 and took place at the Kimdaejung Convention Center (Gwangju, Republic of Korea).  The event was hosted by Korea Electric Power Corporation (KEPCO).  More than 70,000 visitors from around the world participated and included representation from government entities, leaders of global electric power utilities and companies, professionals and experts, inventors and inventor associations.  Paula also participated in a tour of the KEPCO headquarters and of the Gochang Power Testing Center.  This information sharing and learning experience is valuable as Paula continues to position CPS Energy as a leader in the energy industry.
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
 
Paula Participates in Global Energy Summit 2018
Dentons, one of the largest law firms in the world hosted the Global Energy Summit 2018 on Oct. 4 in Amsterdam.  This event brought together thought leaders from across the globe to give their insight on how technical, political and economic changes are reshaping the energy industry.  

President & CEO, Paula Gold-Williams, served on a panel answering questions related to smart cities and the role our utility is playing in that transition, as well as what our utility is doing to remain viable in the future.  Moderated by Clint Vince of Dentons US, the panel also included Jan Vrins, head of Navigant Consulting Firm’s Global Energy Practice; Mattijs Maris, Director of the Zuid-Oost Energy program at ZOEnergy; and Marie Gerard, Strategic Marketing Project Director of Decentralized Solutions for Cities & Territories at ENGIE.
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
 
Task Force Weighs In on Cybersecurity
Paula Gold-Williams, President & CEO, was joined by New York Power Authority (NYPA) CEO Gil Quiniones in co-sponsoring the Large Public Power Council’s (LPPC) Cybersecurity Task Force meeting in White Plains, New York.  The September event brought together representatives from across the U.S. to discuss the threat of cybersecurity attacks in our industry and ways to protect our systems.
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Pictured:
• Brandon Pixley, Director of Threat Intelligence & Security Awareness, CPS Energy
• Fred Bonewell, Chief Security & Safety Officer (CSSO), CPS Energy
• Paula Gold-Williams, President & CEO, CPS Energy
• Gil Quiniones, CEO, New York Power Authority
• Shanna Ramirez, Senior Director & Chief Integrated Security Officer (CISO), CPS Energy
 
Real Estate Council Learns How They Can Be Catalyst for Future Power Needs
Speaking at the Real Estate Council of San Antonio meeting, President & CEO Paula Gold-Williams provided details of our Flexible Path to the more than 100 attendees.  She highlighted the importance of having the real estate industry as an ally to help in our efforts to implement affordable power solutions.  Paula also noted how economic development components are directly tied to our community’s future power needs, and how the real estate industry can engage with us and be a catalyst in our plans for future power.
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• Real Estate Council of San Antonio members and other guests
 
Summit Spotlights Cybersecurity and Critical Infrastructure
CPS Energy was the title sponsor for San Antonio's first Texas Cyber Summit held Oct. 12.  This premier cybersecurity conference helps spread knowledge and interest in the field of cybersecurity.  
 
President & CEO Paula Gold-Williams participated in a panel discussion related to smart cities.  She was joined by Rob Joyce from the National Security Agency (NSA); Craig Hopkins with the City of San Antonio, Will Garrett, from the San Antonio Chamber of Commerce, and Julian Waits from Devo, a security solutions company.  Ursula Pari, a KSAT-12 anchorwoman, served as moderator.
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Pictured:
• Craig Hopkins, Chief Information Officer (CIO), City of San Antonio
• Paula Gold-Williams, President & CEO, CPS Energy
• Ursula Pari, moderator
• Rob Joyce, Senior Advisor for Cybersecurity Strategy, National Security Agency
Cybersecurity Forum Hones In on the Energy Industry
On Oct. 19, President & CEO Paula Gold-Williams participated on a panel at the South Texas Cybersecurity Forum.  Leadership from across our city and state, military & intelligence communities and the private sector came together for the forum, which focused on cybersecurity in the energy industry.  At this forum hosted by the University of Texas at San Antonio(UTSA), the leaders discussed our nation's greatest challenges related to cyberattacks on critical infrastructure.

Department of Energy Secretary Rick Perry delivered the keynote, followed by a panel discussion moderated by Congressman Will Hurd of the 23rd District of Texas.  Paula was joined on the panel by Zachary Tudor, Idaho National Laboratory, Associate Laboratory Director of National and Homeland Security; Steve Ashby, Pacific Northwest National Laboratory, Director; Heidi Ammerlahn, Sandia National Laboratories, Director of Homeland Security and Defense Systems; Nicole Beebe, Director of the Cyber Center for Security & Analytics, UTSA; and Greg White, Director of the Center for Infrastructure Assurance & Security, UTSA.

More photos from the event can be found on Flickr.
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Pictured:
• Bernard Arulanandam, Interim Vice President for Research, Economic Development & Knowledge Enterprise, University of Texas at San Antonio (UTSA)
• Zachary Tudor, Idaho National Laboratory, Associate Laboratory Director of National and Homeland Security
• Steve Ashby, Director, Pacific Northwest National Laboratory
• Heidi Ammerlahn, Sandia National Laboratories, Director of Homeland Security and Defense Systems
• Paula Gold-Williams, President & CEO, CPS Energy
• Will Hurd, Congressman, 23rd District of Texas
• Nicole Beebe, Director of the Cyber Center for Security and Analytics, University of Texas at San Antonio (UTSA)
• Taylor Eighmy, President, University of Texas at San Antonio (UTSA)
• Greg White, Director of the Center for Infrastructure Assurance & Security, University of Texas at San Antonio (UTSA)
 
Secretary of State Offers Insight & Update on Manufacturing Industry
Texas Secretary of State Rolando B. Pablos delivered the keynote at the 13th Annual San Antonio Manufacturers Association (SAMA) CEO Event.  Speaking to our area’s manufacturing leaders, he provided insight on manufacturing in Texas and the San Antonio region, and he gave status updates related to the North American Free Trade Agreement (NAFTA) and tariffs.
 
CPS Energy, along with Branch Banking and Trust Company (BB&T Bank) and RSM US LLP, sponsored this informative event to help keep manufacturers apprised of the latest developments in that industry.
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Pictured:
• John Barrow, Manager of Key Account Management, CPS Energy
• Jim Caldwell, Chair, San Antonio Manufacturers Association (SAMA)
• Paula Gold-Williams, President & CEO, CPS Energy
• Rey Chavez, President & CEO, San Antonio Manufacturers Association (SAMA)
• Kathy Garcia, Vice President of Government Relations, Regulatory Affairs & Public Policy, CPS Energy
CCEO Joins Discussion on Utilizing Technologies to Meet Customers’ Expectations
Our Chief Customer Engagement Officer (CCEO) Felecia Etheridge served as a panelist for the 8th Annual Smart Grid Customer Education Symposium in Houston sponsored by the Large Public Power Council (LPPC).  Felecia shared with those attending the event how we’ve been able to successfully engage with our customers and offer them more options, programs and services.  She also spoke of how we’re capitalizing on grid modernization, the smart grid, and other technologies to improve our services in our ever-evolving industry to help lay the foundation for creating a smart city.
 
Felecia was joined on the panel by Arlen Orchard, CEO of Sacramento Municipal Utility District (SMUD); Clint Bullock, CEO of Orlando Utilities Commission; and Shachella James, Vice President of Technology Operations for CenterPoint Energy.  LPPC President John Di Stasio served as moderator.
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Pictured:
• John Di Stasio, Large Public Power Council President served as moderator
• Arlen Orchard, CEO, Sacramento Municipal Utility District (SMUD)
• Clint Bullock, CEO, Orlando Utilities Commission
• Felecia Etheridge, Chief Customer Engagement Officer (CCEO), CPS Energy
COO Speaks of Long-term Commitment to Community & Customers 
In October, Chief Operating Officer (COO) Cris Eugster was the featured guest on an episode of  San Antonio “Movers and Shakers”on 930 AM The Answer with hosts John Thurman and Bjorn Dybdahl.  
 
Cris answered questions related to his personal and career experiences, highlighting the initiatives and good work happening at our company.  “We want to do what’s good for the community in the long-term.  We have a long-term view of how we create value for our customers.  Under Paula’s leadership, we’ve really stepped up our focus on culture…  The [energy] industry is changing too, so it’s an exciting time to be in the industry.”
 
You can click on this link to hear the program.
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Pictured:
• Cris Eugster (center), Chief Operating Officer (COO), CPS Energy
• Bjorn Dybdahl, San Antonio Movers and Shakers host, 930 AM
• John Thurman, San Antonio Movers and Shakers host, 930 AM
Summit Zeroes In on Health & Safety in the Workplace
The annual OHS Leaders Summit is the premier health and safety event for leaders in those fields.  It brings together leaders to discuss current challenges facing organizations, such as aligning safety with business goals, changing legislation, and cultural changes in the workplace.  It also gives those attending the opportunity to learn about best practices.
 
Chief Security & Safety Officer (CSSO) Fred Bonewell was one of the featured speakers at this year’s summit, presenting on “Generation Y & Safety.”  He highlighted that to achieve ZERO Harm in the work environment, it takes a different style of learning and leading that appeals to employees in newer generations.  Companies have to be flexible and come up with creative solutions for reaching this segment of the workforce. 
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Pictured:
• Fred Bonewell, Chief Security & Safety Officer (CSSO), CPS Energy
Award Highlights Our Corporate Social Responsibility
CPS Energy was honored in October at the SAP for Utilities Conference as the top Purpose Driven Utility.  The award recognizes utilities for their commitment to giving back to their community and for demonstrating corporate social responsibility.  
 
As a winner, we were awarded $5,000 for the charity of our choice, which we determined will go toward scholarships to support students in the cybersecurity program at the University of Texas at San Antonio.  President & CEO Paula Gold-Williams delivered the keynote at the conference held in San Antonio.  She spoke about our Flexible Path and the future of energy, emphasizing how we’re embracing disruptive technology as we continue to look for new opportunities and ways to meet our customers’ and community’s expectations.  She also highlighted our Power to Dream campaign, featuring Morgan’s Wonderland, and the work we’ve done with them and other customers to help turn their dreams into reality.
 
Several other company leaders participated in the SAP for Utilities Conference, as well.  Carolyn Shellman, Chief Legal & Administrative Officer (CLAO), and Felecia Etheridge, Chief Customer Engagement Officer (CCEO), both served on the Women in Utilities Panel.  They spoke of careers in the utility industry and how the landscape and culture of the energy industry have continued to evolve.  The panel also included Danielle Miller with Sempra Energy and Rajani Adapa with Atmos Energy.  Catherine Dube of NTT DATA served as moderator.
 
Chief Information Officer (CIO) Karen Kirwan presented information related to how we’re helping prepare San Antonio to be a “Community for the Future.”  She talked about smart cities and how they can enrich lives, and about our collaboration with other governmental partners in creating SmartSA.  She also mentioned the city’s Innovation Zones (Brooks, Medical Center and Downtown) and innovative events such as the recent Datathon. 
 
Jonathan Tijerina, Senior Director of Corporate Communications & Marketing & Smart City Outreach participated on a Smart Cities panel along with Jose De La Cruz, Chief Innovation Officer for the City of San Antonio.  Moderated by Jason Rodriguez of Zpryme, Jonathan and Jose discussed San Antonio’s approach to becoming a smart city.  They spoke of how the two governmental entities – CPS  Energy and the City – will support and collaborate with each other and other entities to make San Antonio a smart city.  The panelists also shared details and their thoughts about Innovation Zones, a new approach established by the SmartSA team for identifying and addressing challenges in three zones across our city.
  
Click here to see more images from the event.
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Pictured:
• Michael O'Donnell, National Vice President for Utilities, SAP
• Paula Gold-Williams, President & CEO, CPS Energy
Senior Leaders Share Important Life Lessons With Students
Two CPS Energy leaders took the opportunity to chat with students at the Young Men’s Leadership Academy (YMLA) during Hispanic Heritage Month about leadership qualities and their roles at the utility.  It was part of the academy’s “Guy Talk” series held before the start of each school day for the students in grades 4-9.  
 
Among other topics, Senior Vice President of Distribution Services & Operations Rudy Garza spoke to the young group about role models and setting examples, saying, “A leader operates by putting other people first and by setting the right kind of example.  If you set that example, people will be willing to follow you.”  He added that creating good habits will help you succeed.

On a separate occasion, Jonathan Tijerina, Senior Director of Corporate Communications & Marketing & Smart City Outreach, addressed the students, sharing with them his insight on education, constant learning, social media, communications, and more.  He advised them to be thoughtful about what they post on social media.

YMLA is in the San Antonio Independent School District and is the city’s first all-boys public school.
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Pictured:
• Rudy Garza, Senior Vice President of Distribution Services & Operations, CPS Energy
• Jonathan Tijerina, Senior Director of Corporate Communications & Marketing & Smart City Outreach, CPS Energy
 
President & CEO Gives Utility Briefing to SA City Council
On Oct. 11, Paula Gold-Williams, President & CEO, provided an update to the San Antonio City Council on our utility’s summer performance, the search process to fill the upcoming vacancy on our Board of Trustees, and our continued commitment to providing information to our customers at community program fairs.  She also provided an overview of a proposed framework for testing new products and services in our community, including electric vehicle fast charging stations.
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• Other CPS Energy and City leaders and staff
Councilwomen Serve as Special Guests for Leadership Series
San Antonio Councilwomen Ana Sandoval and Shirley Gonzales participated in the leadership speaking series on Sept. 27 led by our Hispanic Organization for Public Employees (HOPE) group.  The two councilwomen answered questions about their personal experiences and journey to becoming leaders and championing efforts for improvements in our city.  They expressed to the nearly 40 employees gathered how they, too, can make a difference in our community.
 
Simon Castillo and Carla De La Chapa, HOPE President and Secretary respectively, moderated the discussion.  HOPE is one of our company’s networking and professional development groups and has more than 160 members.
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Pictured:
• Simon Castillo, HOPE President, CPS Energy
• Shirley Gonzales, District 5 Councilwoman, City of San Antonio
• Paula Gold-Williams, President & CEO, CPS Energy
• Ana Sandoval, District 7 Councilwoman, City of San Antonio
• Carla De La Chapa, HOPE Secretary, CPS Energy
• Hope ​Members
 
Teams Fan Across Communities for National Night Out
Our Customer Response Unit (CRU) and outreach teams continue to have a strong presence in our community.  On Oct. 2, they attended 43 community events in support of National Night Out (NNO).  Team members participated in events in each of the 10 San Antonio City Council districts, and they also visited several neighboring communities and suburban cities, including La Coste, Elmendorf and Alamo Heights.  They took the opportunity to listen to and interact with members of our community and provide helpful information on energy safety and conservation, as well as answer questions.

This is a great example of how our employees demonstrate People First in action and bring value to those we serve.

Click here to view more NNO photos on Flickr.
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Pictured (left):
• Roland Hinojosa, Program/Project Manager for Local Government Relations, CPS Energy
• Daniel Macias, Outreach Specialist in Community Programs, CPS Energy
• Other National Night Out participants and guests 
 
Pictured (top right):
• Rosemarie Aguillon, Outreach Specialist in Community Programs, CPS Energy
• Randy DeLeon, Outreach Specialist in Community Programs, CPS Energy 
 
Pictured (bottom right):
• Priscilla Robledo, Community Field Service Representative, CPS Energy
• Ron Nirenberg, Mayor, City of San Antonio
• National Night Out participant
New Solar Generating & Battery Storage Project Breaks Ground 
Our company was joined by partners Southwest Research Institute (SwRI), the Texas Commission on Environmental Quality (TCEQ) and Renewable Energy Systems Americas (RES) at an Oct. 8 groundbreaking ceremony, marking the start of construction of a solar generating and battery storage facility in our city.  San Antonio District 6 Councilman Greg Brockhouse also participated in the event. 
 
Approved earlier this year by our Board of Trustees, the project will include a 5-megawatt (MW) solar power array and a 10-MW battery storage system on property owned by SwRI on West Commerce.  

Expected to be completed in summer 2019, the solar energy captured and stored in onsite batteries will be able to be dispatched to help meet our community’s peak energy demand.  Additionally, there are plans to construct an educational facility for students and the general public within one of the existing buildings on the property.

Click here to read the News Release.  More images can be found on Flickr.
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Pictured:
• Tom Duckett, Executive Vice President, Renewable Energy Systems Americas (RES) 
• David Jungman, Senior Director of Business & Economic Development, CPS Energy
• James Boston, Manager of Market Intelligence, CPS Energy
• Toby Baker, Executive Director, Texas Commission on Environmental Quality (TCEQ)
• Adam Hamilton, CEO, Southwest Research Institute (SwRI)
• Paula Gold-Williams, President & CEO, CPS Energy
• Greg Brockhouse, District 6 Councilman, City of San Antonio
• Cris Eugster, Chief Operating Officer (COO), CPS Energy
• Paul Easley, Vice President, Southwest Research Institute (SwRI)
Utilities Exchange Ideas in Seeking Constant Improvement
On Oct. 9, CPS Energy and San Antonio Water System (SAWS) Boards of Trustees held a joint meeting and shared ideas for further collaboration.  Our President & CEO Paula Gold-Williams and SAWS CEO Robert Puente discussed a case study released by the Environmental Defense Fund that highlighted how well our two companies work together to conserve energy and water.  This joint session was a great opportunity to show our community that our current Boards and leadership teams are truly committed to working together to benefit our customers. 
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Pictured:
• CPS Energy and San Antonio Water System (SAWS) Boards of Trustees and leaders
Datathon Generates Innovative Ideas for Creating a Smart City
CivTechSA teamed up with SmartSA – a partnership between CPS Energy and other governmental entities – to host the inaugural Datathon Competition, Oct. 19-21. Those competing proposed innovative solutions for improving the quality of life for San Antonio residents with a focus on Transportation, Access to Services, and Sustainability.
 
Karen Kirwan, our Chief Information Officer (CIO), served on a SmartSA panel discussion along with Craig Hopkins, Chief Information Officer for the City of San Antonio; Sree Pulapaka, Chief Information Officer for San Antonio Water System; Alex Rodriguez, Chief Information Officer for the San Antonio River Authority; and Steve Young, Vice President of Information Technology for VIA Metropolitan Transit.

The group of SmartSA panelists, along with Geekdom CEO David Garcia, also served as judges for the competition.  The top prize of $15,000 for Most Comprehensive was awarded to the Cool Connect team.  The team’s innovative idea is to identify seniors at risk and provide them with information about the nearest cooling center in case of a power outage during a hot summer day. 
 
A few of our other team members also had a hand in the Datathon event, participating on an organizing committee and as mentors: Jason Scarlett and Arun Schipse with Enterprise Information Technology, Joe Cordova with Enterprise Alignment & Change Management, and Jorge De Leon of Technology & Product Innovation.
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Pictured:
• Karen Kirwan, Chief Information Officer (CIO), CPS Energy
• Steve Young, Vice President of Technology & Innovation, VIA Metropolitan Transit
• Team members of the winning team Cool Connect
• Craig Hopkins, Chief Information Officer, City of San Antonio
Team Members Gain Insight Into Future of Our Company and Industry
President & CEO Paula Gold-Williams, Chief Operating Officer (COO) Cris Eugster, and other senior leaders hosted a series of informational sessions for our Power Generation employees to hear how our company is keeping pace with our ever-evolving industry.
 
Paula held a fireside chat to discuss relevant topics and answer questions.  Those attending the event also heard from their peers who participated in a panel discussion to talk about their personal experience in transitioning to new roles.  The panelists encouraged their colleagues to openly communicate with leadership about their careers and take advantage of opportunities to enhance their skills and professional development.

Click here to view more photos of the event on Flickr.
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Pictured:
• Eric Sodrok, Boiler Code Compliance Coordinator, CPS Energy
• Richard Thompson, Journeyman Welder, CPS Energy
• Robert Lyons, Journeyman General Maintenance Services, CPS Energy
• James De La Rosa, Journeyman General Maintenance Services, CPS Energy
• Paula Gold-Williams, President & CEO, CPS Energy
• Leona Boswell, Data Control Clerk, CPS Energy
• Maria Rendon, Work Management Specialist, CPS Energy
• James Partridge, Environmental Technician, CPS Energy
• Power Generation employees and other guests
 
Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• Don Stanton, Senior Director of Gas Delivery, CPS Energy 
• Mike Hemingson, Control Room Operator, CPS Energy
• Derrick Wilson, Energy Controller, CPS Energy
• Francie Gust, Control Room Operator, CPS Energy
• Blaize Skocny, Interim Chief of Staff for Workforce & Performance Excellence (Operations), CPS Energy
• Joe Sepulveda, Senior Manager of Maintenance Work Management, CPS Energy
• Power Generation employees and other guests
 
Team Members Recognized for Excellence in Customer Service
The outstanding work of our employees in providing exceptional customer service doesn’t go unnoticed.  President & CEO, Paula Gold-Williams, presented a group of team members with the CEO Customer Care Award for their excellence in customer service.  Those recognized were Martha Mitchell, Jacob Perez, and Frederick Beebe of Customer Engagement, plus Jose Treviño, Eric Fassett, Faustino Sanchez, and James Avila of Energy Delivery Services.
 
These employees were recognized for going above and beyond to assist others – from helping a business owner overcome construction hurdles, to making it easier for a customer to move into her new home, to coming to the aid of a citizen showing signs of a heat-related illness.
  
The CEO Customer Care Awards are presented on a quarterly basis.  Click here to see more photos on Flickr.
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Pictured:
• Jose Treviño, Director of Customer Engineering Services & Schedule, CPS Energy
• Frederick Beebe, Director of Executive Account Management, CPS Energy
• James Avila, Distribution Trainee, CPS Energy
• Faustino Sanchez, Journeyman Serviceman, CPS Energy
• Jacob Perez, Customer Solutions Specialist, CPS Energy
• Martha Mitchell, Vice President of Customer Success, CPS Energy
• Paula Gold-Williams, President & CEO, CPS Energy
Join CPS Energy for GrillsGiving, Nov. 17
Before you get swept up in the rush of the holiday season, kick back and take it easy with family and friends at the 4th Annual GrillsGiving.  This competitive BBQ challenge at Mission County Park on Saturday, November 17, showcases the best brisket, ribs, and chicken in Texas; live music throughout the day from Smoke WagonThe Powell Brothers, and Guy Forsyth; activities for the entire family with free admission for kids under 13, and complimentary parking for all.  Experience over 20 pit masters grill savory BBQ and side dishes for the People’s Choice Awards and contend for recognition from a panel of 90 tasting judges!

Net proceeds from the event benefit the Residential Energy Assistance Partnership (REAP) fund, which provides financial utility assistance for CPS Energy customers in need. GrillsGiving is a great way to fill your plate with great BBQ while supporting neighbors in need.
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Leveraging New Technologies & Data to Benefit Residents
Our utility has partnered with the City of San Antonio and other local governmental entities to form SmartSA, which seeks to leverage new technologies and data to propel San Antonio into becoming a smart city and to improve the quality of life for residents.
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The SmartSA team has established three Innovation Zones – Brooks, Downtown, and the Medical Center – and are working to identify the biggest challenges for each zone.  To help them in identifying those challenges, they’ve reached out to the community with a survey seeking input on what challenges residents face whether they live, work, or play in any of the three designated Innovation Zones.  The survey continues through December 6.  With the feedback received, the team plans to test new processes and technologies in a real-world setting to address identified challenges.
 
 
 


 
See our latest blogs and news releases highlighting our services and accomplishments in the NEWSROOM.
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