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CPS Today
VOL. 1, ISSUE 8 January 7, 2019
We are pleased to share recent company and energy industry highlights with you!
Table of Contents
CPS Energy & Execs Featured in National Publications
Paula Speaks with Bloomberg Commodities Edge on Future of Energy, Challenges & Smart Cities
CCEO Speaks of Continuing to Meet Customers’ Needs & Expectations
CSSO Shares Insight on Improving Safety Performance
Community Programs Team Shares Messaging to Help Ensure the Safety of Our Community Members
Paula Speaks with Local Associations About Flexible Path & Partnerships
Financial Leaders Discuss Business Strategies, Analytics, Engagement & More
“Powering the Connected Future” Was Featured Topic at APPA Summit
GrillsGiving Sizzles Up More Than $30K for Customer Assistance Program
Board of Trustees Hears From Community at Second Public Input Session
Team of Leaders Makes List of Top Innovators
Zandra Pulis Selected to Participate in Leadership Program
Exceptional Work & Service Culminates in Multiple Local & National Awards, Honors
Global Nomination for CEO of the Year & Several Other Awards
COO Participates in Discussion on Evolving Electric Grid
Paula Begins Service as Chair for San Antonio Chamber of Commerce
Government Relations Team Participates in LPPC Discussions
CPS Energy Board Elects Nominee to Fill Vacancy
CEO Interviewed About the Flexible Path & Deely Plant Closure
CPS Energy Leaders Visit Ratings Agencies
Inaugural ‘City of the Future’ Conference Set for February 25-26
CEO Corner
 

CPS Energy & Execs Featured in National Publications
Our President & CEO Paula Gold-Williams was featured in a profile interview by Bloomberg Environment.  The story highlights Paula and our team’s commitment to engaging with our partners, including quarterly meetings with environmental stakeholders to ensure they are updated on our efforts to add more renewables, our move to a low-emission fleet, and how we are doing our part to support San Antonio’s transition to a smart city.  The feature also includes a highlight of some of Paula’s personal experiences and career path that have led her to lead the nation’s largest community-owned electric and natural gas company.
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Additionally, Profile magazine published a story on December 3 titled “Generators of Opportunity” that featured Paula, as well as Chief Customer Engagement Officer (CCEO) Felecia Etheridge, and Chief Legal & Administrative Officer (CLAO) Carolyn Shellman.  These three women answered several questions related to diversity & inclusion, and how their leadership styles contribute to our company’s inclusive culture.  They also offered advice to help women achieve leadership roles in the energy industry.  Check out the story on their website.
 
Paula Speaks with Bloomberg Commodities Edge on Future of Energy, Challenges & Smart Cities
In early December, Paula Gold-Williams participated in an interview on Bloomberg Commodities Edge, a weekly thirty minute program dedicated to the biggest names and news in the commodity world.  Paula had a lively discussion with host Alix Steel about the challenges facing the energy industry, facets of smart cities, and what the future holds for public power.

Click here to watch highlights from that interview.
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Pictured:
• Alix Steel, host, Bloomberg Commodities Edge
• Paula Gold-Williams, President & CEO, CPS Energy
 
CCEO Speaks of Continuing to Meet Customers’ Needs & Expectations
Chief Customer Engagement Officer (CCEO) Felecia Etheridge was the featured guest on the November 1 episode of the San Antonio “Movers and Shakers” show on 930 AM The Answer.  Interviewed by host John Thurman, Felecia spoke about her personal background as well as the efforts she spearheads to make sure our energy customers are satisfied with our service.
 
“Every day, you’ve got to be better than you were the day before,” she said in the interview.  “How can I serve our customers better?  How can I serve our community better?”  Felecia emphasized that we are working hard every day to deliver services that enrich our customers’ lives, and we’ll continue to look for opportunities to offer new value-added products and services.
 
Interviews such as this one, as well as other informational events, meetings, and conferences we participate in, allow us the opportunity to talk about how we're continuing to improve our operations and service to our customers and community.

Click here to listen to Felecia’s interview.
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Pictured:
• Felecia Etheridge, Chief Customer Engagement Officer (CCEO), CPS Energy
 
CSSO Shares Insight on Improving Safety Performance
Pictured:
• Fred Bonewell, Chief Security & Safety Officer (CSSO), CPS Energy

Fred Bonewell, Chief Security & Safety Officer (CSSO), delivered the keynote address at the iP Utility Safety Conference & Expo held November 6-8 in Orlando, Florida.  During his presentation on how to “Reduce Incidents & Improve Safety Performance in Your Fleet Department,” Fred shared how Zero Harm Through Safety is ingrained in our culture.  He also spoke about some of the initiatives we’ve launched to improve safety performance companywide, including behavior-based observations and 360° inspections of work and personal vehicles.
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Community Programs Team Shares Messaging to Help Ensure the Safety of Our Community Members
On November 7, Jesse Hernandez, Director of Community Programs, shared information with industry peers on our public safety and outreach programs at the Utility Public Safety Alliance (UPSA) regional conference hosted by CPS Energy.  UPSA is a forum for electric and natural gas utilities to collaborate on public safety.  
 
Additionally, in working to ensure those in our community are safe, we shared electric and natural gas safety information with 1,386 area firefighters from 31 stations throughout 2018.  Our Community Programs team also routinely shares safety-related messages with area contractors, construction workers, landscapers, and tree trimming companies.
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Pictured:
• Jesse Hernandez, Director of Community Programs, CPS Energy
• Conference guests
 
Paula Speaks with Local Associations About Flexible Path & Partnerships
In November, President & CEO Paula Gold-Williams met with leaders from the Greater San Antonio Builders Association (GSABA), the San Antonio Manufacturers Association (SAMA) and the Alamo City Black Chamber of Commerce to talk about opportunities for our utility and these organizations to work together.  She shared details of our Flexible Path and how we plan to incorporate new technologies to improve service to our customers and community.  Paula highlighted the importance of continued collaboration, partnership, and open dialogue to ensure we understand issues important to our stakeholders. 
 
Paula’s efforts to collaborate with our community and to help position our community and company for the future hasn’t gone unnoticed.  She was recognized by GSABA with an Excellence in Leadership award.
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Pictured:
• Dominick Alongi, Associate Vice President, Greater San Antonio Builders Association 
• Jeff Czar, Vice President Treasurer, Greater San Antonio Builders Association 
• Paula Gold-Williams, President & CEO, CPS Energy
• Ed Berlanga, Vice President Secretary, Greater San Antonio Builders Association 
• Brian Smith, President, Greater San Antonio Builders Association 
 
Financial Leaders Discuss Business Strategies, Analytics, Engagement & More 
Our Interim Vice President of Finance, Cory Kuchinsky, served on a panel at the CFO (Chief Financial Officer) Summit that focused on the topic of “Approaching Finance Differently.”  Panelists shared their insights on numerous subjects such as how to prioritize time for big-picture thinking, leverage analytics to optimize cost and functionality, build engagement, optimize performance, and support colleagues.  The event was held in Pasadena, California.
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Pictured:
• David G. DeFreitas, Controller, North America & CFO, Mining & Power Finance, Caterpillar    Financial Services Corporation
• Brent Dial, Former Vice President, Finance, Anheuser Busch InBev
• Andrew Dornan, Vice President, Finance, Meggitt Training Systems, Inc.
• Cory Kuchinsky, Interim Vice President of Finance, CPS Energy
“Powering the Connected Future” Was Featured Topic at APPA Summit 
Our Chief Legal & Administrative Officer (CLAO) Carolyn Shellman participated as a panelist in the American Public Power Association (APPA) Public Power Forward Summit, held November 12-13 in Austin.  Carolyn shared with the audience how we’ve been able to bring Smart Grid technology to fruition, and how this technology can connect us with the community as we help create and shape San Antonio as a smart city.  She also spoke of our solar and battery storage projects, and how we continue to incorporate and research new technologies as our industry, our communities, and our customers’ expectations evolve.
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Pictured:
• Carolyn Shellman, Chief Legal & Administrative Officer (CLAO), CPS Energy
GrillsGiving Sizzles Up More Than $30K for Customer Assistance Program
Our annual GrillsGiving event, which raises funds for our Residential Energy Assistance Partnership (REAP) program, gets bigger and better every year.  Nearly 1,800 people attended our 4th Annual GrillsGiving event held November 17.  The family-friendly event featured 30 BBQ teams, local celebrity judges, live music, and more. 

Proceeds from this year’s event reached $33,000 and will help eligible customers pay their utility bills.

Check out more photos on Flickr.
Nearly 1,800 guests, including 30 BBQ teams, supported this year’s GrillsGiving.
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Board of Trustees Hears From Community at Second Public Input Session
More than 100 guests attended our Board Public Input Session on November 27 to hear about our Flexible Path and other strategic initiatives CPS Energy has in the works.  Forty-five guests chose to address our Board about what they would like to see our company incorporate into our energy generation strategy.

Dr. Homer Guevara Jr., Board Vice Chair, led the session, which included a short overview of our company by our President & CEO Paula Gold-Williams.  While giving the audience a refresher on Flexible Path, Paula noted that our customers are our beacon, and we want to continue having meaningful conversations with them.

“We don’t take it lightly that you spend your evening here with us,” she said.  “We continue to want input on the Flexible Path.  The conversations we’ve had all year long about it really help us think about what the possibilities are for the future.” 

John Courage, San Antonio District 9 Councilmember, shared with the audience that he was glad to see our company and team members getting out into the community to speak with customers and to host these kinds of events.  Also in attendance was District 7 Councilwoman Ana Sandoval. 

Click here to view more photos from our second Public Input Session on Flickr.
Pictured:
• Dr. Willis Mackey, member, CPS Energy Board of Trustees
• Edward Kelley, member, CPS Energy Board of Trustees
• Dr. Homer Guevara Jr., Vice Chair, CPS Energy Board of Trustees
• Carolyn Shellman, Chief Legal & Administrative Officer (CLAO), CPS Energy
Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• KJ Feder, Director of Board Relations & Chief of Staff to CEO, CPS Energy
• Community members addressing panel
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Team of Leaders Makes List of Top Innovators



A team of our leaders – President & CEO Paula Gold-Williams, Director of Enterprise Architecture & Innovation Jason Scarlett, and Manager of Data Sciences Arun Schipse – were among those nominated for Fortnightly Top Innovator 2018.  Public Utilities Fortnightly, a national online publication that addresses relevant topics in the energy industry, recognized our group of leaders for establishing an innovative idea hub.

Under Paula’s leadership, our company continually looks for ways to provide innovative products for our customers.  This initially took the form of our Customer Centric Competition (C3) led by Jason and Arun.  C3 was open to our customers, students, start-up companies, and tech organizations within the Greater San Antonio area to showcase their creative energy solutions using advanced technology.  Our C3 Competition was so successful that we adapted it for our workforce and coined it Employee Customer Centric Competition (EC3).  Of the 52 entries, the winning entries showcased cybersecurity, an enhanced drone initiative, home energy automation, and robust customer interfaces.
 
We’ve partnered with EPIcenter and Geekdom to bring these innovative ideas to life.  EPIcenter is a dynamic hub where visionary entrepreneurs, technologists, and communities can come together to research, generate, and promote new ideas surrounding new energy and energy transformation.  Geekdom is a place where a person or group of people who have a passion for entrepreneurship and technology can come to collaborate and help bring their creative ideas to reality.
 
Additionally, Paula was one of six executives featured in Public Utilities Fortnightly for being innovative and for inspiring their organizations to embrace an innovative culture.  

Click here to see the list of top innovators and to read about Paula and the other featured executives.
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Zandra Pulis Selected to Participate in Leadership Program
We are delighted to share that Zandra Pulis, Deputy General Counsel & Chief Records Management Officer (CRMO), was selected to participate in the Leadership San Antonio (LSA) program.  LSA, jointly sponsored by the San Antonio and San Antonio Hispanic chambers of commerce, is our city’s premier leadership development program that provides participants the opportunity to experience new ways of serving our community, exposes them to diverse challenges that affect San Antonio and introduces them to tools for creating solutions.

Kara Hill, Manager of External Relations, is serving on the LSA Steering Committee and was a member of LSA Class 36.
Pictured:
• Zandra Pulis, Deputy General Counsel & Chief Records Management Officer (CRMO), CPS Energy
• Kara Hill, Manager of External Relations, CPS Energy
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Exceptional Work & Service Culminates in Multiple Local & National Awards, Honors
Because of our team members’ commitment to providing exceptional work and service, our company has earned multiple awards and honors in recent weeks.
 
On Novemer 15, we were presented with a Corporate Philanthropy & Nonprofit Award by the San Antonio Business Journal.  This award honors nonprofits and corporate citizens supporting our community through philanthropy, volunteerism, board support, and corporate partnerships.

On December 5, we were recognized by the South Texas Energy & Economic Roundtable (STEER) with the 2018 Eagle Ford Excellence Award for Environmental Stewardship.  The award honors leading companies in South Texas for their diligent efforts in protecting the environment with long-term, sustainable benefits.  Among the long list of steps we’ve taken to protect the environment for future generations are the following: we’ve reduced power plant emissions, purchased hybrid vehicles as part of our green fleet, promoted clean energy, and we continually look for ways to be good environmental stewards and demonstrate corporate social responsibility. 
Pictured:
• Christopher Ashcraft, South Texas Energy & Economic Roundtable Interim President
• Frank Almaraz, Senior Vice President of Commercial Operations, CPS Energy 
• Nelson Wolff, Bexar County Judge
Pictured:
• Abi Ottmers, Deputy General Counsel, Technical, Financial & Business Transformation, CPS Energy 
• Becky Bailey, Senior Director of Supply Chain, CPS Energy
• Mike Gilliam, CEO/President, San Antonio Lighthouse for the Blind & Vision Impaired
 
On December 6, we accepted the prestigious 2018 Commercial Partner of the Year Award from the San Antonio Lighthouse for the Blind & Vision Impaired for our commitment to supporting small, women, minority, veteran-owned businesses in our community.  On June 1, we awarded a three-year office supplies contract to the San Antonio Lighthouse, which employs about 480 people, nearly half being vision-impaired.

 
2018 Utility Customer Champion Award
 
On December 11, we were designated as a 2018 Customer Champion for residential customers, based on a Cogent Reports study by Market Strategies International-Morpace.  This is the fourth year out of the past five years we’ve earned this distinction.  We were among 33 natural gas, electric, and other combined utilities earning the accolade for exhibiting exceptional performance in Brand Trust, Service Satisfaction, and Product Experience.

On December 12, our utility was announced as a finalist for the coveted 2018 Business of the Year presented by the San Antonio Business Journal to honor local businesses that have had a significant impact on San Antonio and its economy and progress.  The 10 finalists will be recognized January 31, 2019, at the annual Book of Lists Gala, where the top winner will be announced.
 
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Global Nomination for CEO of the Year & Several Other Awards
On December 6, we were recognized as a finalist in four categories at the Platts Global Energy Awards ceremony in New York.  The categories in which we were finalists were:
  1. Chief Executive of the Year
  2. Award of Excellence – Power
  3. Energy Company of the Year
  4. Corporate Social Responsibility Award – Diversified Program
The Platts Global Energy Awards honors organizations and individuals across the world for achieving excellence in the energy industry.  Our great work was also highlighted in the December 2018 issue of S&P Global Platts Insight Magazine, noting that we’ve been in the business of powering Greater San Antonio and the dreams of our customers for more than 158 years.  The story captures details about the energy services we deliver to our growing community.  It goes on to say that “Caring for our community is at the heart of what we do every day.  Our employees truly have a heart for service, and our hard-working and dedicated employees work diligently and tireless 24/7/365 to put People First!  Read a highlight of CPS Energy and Paula Gold-Williams in Insight Magazine.
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Pictured:
• S&P Global Platts Energy Awards, CEO of the Year Finalists
COO Participates in Discussion on Evolving Electric Grid
In December, Chief Operating Officer (COO) Cris Eugster participated in a fireside chat hosted by EPIcenter.  The dynamic discussion between Cris and Tanuj Deora of Smart Electric Power Alliance (SEPA) focused on the ways the electric power grid is changing and why business owners and the public should pay attention.
 
SEPA is a non-profit organization that works with electric power stakeholders on issues affecting the growth and utilization of smart energy.  In April of this year, Cris began serving a one-year term as Board Chair of SEPA's 19-member Board of Directors.  He also serves as the Chairman of the Board of EPIcenter, an innovation hub where leaders from around the world can come together to research, generate, and promote ideas surrounding new energy.  

Additionally, Cris co-chairs the Puerto Rico Electric Power Authority (PREPA) Transformation Advisory Council and last month helped lead an informational session and tour of the Electric Reliability Council of Texas (ERCOT) facilities in Austin for PREPA officials.
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Pictured:
• Cris Eugster, Chief Operating Officer (COO), CPS Energy
• Tanuj Deora, Smart Electric Power Alliance (SEPA)
Paula Begins Service as Chair for San Antonio Chamber of Commerce
On December 13, President & CEO Paula Gold-Williams attended the San Antonio Chamber of Commerce Gala, where she was introduced and officially began serving as the organization’s new Chair.  Paula addressed those gathered for the occasion, saying she is humbled and excited to serve in this new capacity.  She added that she is “also inspired to more deeply align the Chamber’s mission with everything that makes our San Antonio metropolitan city strong and keeps it a great place to work and live.”
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• Shaun Kennedy, TX Capital Bank, Immediate Past-Chair, San Antonio Chamber of Commerce
Paula introduced the Chamber’s 2019 leadership team, which includes a couple of our team members.  Angela Rodriguez, our Interim Director of Climate & Sustainability, has been appointed to the Energy & Sustainbility Committee, and Kathy Garcia, our Vice President of Government Relations, Regulatory Affairs & Public Policy, is serving on both the Legislative Advisory Committee and the Economic Development Council for the SA to DC Task Force.  Additionally, our Board of Trustees Vice Chair, Dr. Homer Guevara Jr., was appointed to the Education/Workforce Council.
 
Paula also introduced the Chamber’s Chair-elect, Adam Hamilton who is President & CEO of Southwest Research Institute (SwRI).
 
Earlier this month, Chamber staff and the 2019 leadership team had an opportunity to meet with and learn more about one another, helping to ensure a smooth transition from one regime to the next. 
Government Relations Team Participates in LPPC Discussions
The insights of our elected officials and experts are key to the alignment of policies that impact our industry. To ensure this alignment, Kari Torres-Meyer, Director of Federal & State Relations, and Kathy Garcia, Vice President of Government Relations, Regulatory Affairs & Public Policy, were in Washington D.C., on December 4 and 5 for the Large Public Power Council (LPPC) Post-Election Forum & Government Relations Task Force (GRTF) Meeting.  The Post-Election Forum was an opportunity for LPPC members to hear from key policymakers, journalists, and influencers about the impact of the mid-term elections on policies and next year's Congressional outlook.  At the GRTF meeting, government relations representatives discussed federal legislative priorities and heard from a congressional staffer about the future of infrastructure legislation.
 
At the Forum, our utility received recognition from two of the guest speakers: Rick Counihan with Google highlighted our partnership and use of Nest thermostats since 2014, and Bill Loveless, an energy journalist, mentioned that CPS Energy does it right when it comes to innovation.
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Pictured:
• Kari Torres-Meyer, Director of Federal & State Relations, CPS Energy
• Kathy Garcia, Vice President of Government Relations, Regulatory Affairs & Public Policy, CPS Energy
• John Di Stasio, President, Large Public Power Council (LPPC)
CPS Energy Board Elects Nominee to Fill Vacancy
 
Pictured:
​• Janie Gonzalez, President & CEO of Webhead and Nominee for CPS Energy Board of Trustees 
On December 28, Janie Gonzalez was elected as the nominee by the CPS Energy Board of Trustees to fill the Board vacancy for the Southwest Quadrant of the utility’s service territory.  She would replace Board Vice Chair Dr. Homer Guevara Jr. whose term ends January 31, 2019, after serving 10 years on the CPS Energy Board.  San Antonio Mayor Ron Nirenberg, who serves as Ex-Officio member of the CPS Energy Board, is working with his San Antonio City Council colleagues to schedule a confirmation hearing before the City Council early this year.

Janie Gonzalez has had a long career in technology as the President & CEO of Webhead, a company that specializes in providing cybersecurity solutions to clients across the nation.  She holds a bachelor’s degree in sociology from the University of Texas at San Antonio and has completed graduate work in business administration at the University of the Incarnate Word.  She is also a graduate of the University of Texas at Austin Graduate School of Business Community Advancement Program.

Once confirmed, she will join Board Chair John Steen, Trustees Edward Kelley and Dr. Willis Mackey and Mayor Nirenberg on the CPS Energy Board.  The five-member Board sets policy and works with management to oversee business operations of the nation’s largest municipally owned electric and gas utility.  CPS Energy generates more than $2.5 billion in revenues annually, manages over $11 billion in assets, employs nearly 3,000 employees, and returns up to 14 percent, or over $300 million a year, to the City of San Antonio’s general fund.
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CEO Interviewed About the Flexible Path & Deely Plant Closure
President & CEO, Paula Gold-Williams, spoke with Sarah Acosta, a local TV reporter for KSAT 12, on the official closing of the Deely Power Plant.  The January 2 interview, which aired the following day, focused on the official closing of and process of mothballing the plant.  When asked about the lost generation capacity resulting from the closure of the two Deely units, Paula noted how the closure made both environmental and economic sense, and she highlighted our Rio Nogales Plant and our evolving Flexible Path as solutions for replacing the lost capacity. 
 
Paula also stated that no employees who previously were assigned to the Deely Plant lost their job because of the closure.  She spoke extensively about the company’s future plans and emphasized the importance of gas and new technologies as it relates to our future generation profile.
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Pictured:
• Paula Gold-Williams, President & CEO, CPS Energy
• Sarah Acosta, KSAT 12 TV reporter
CPS Energy Leaders Visit Ratings Agencies
On December 19 & 20, a group of our executives were joined by Dr. Homer Guevara Jr., Vice Chair of our Board of Trustees, at meetings with the nation’s top three credit ratings agencies: Fitch Ratings, Moody’s Investors Service, and S&P Global Ratings.  These meetings in New York helped bring the rating agencies up to date on our company’s current and future initiatives, which can directly impact our company’s overall credit ratings by these agencies, and in turn, our bond interest rates.
 
The group provided a comprehensive overview of our company, sharing details related to our operations, generation portfolio, enterprise risk management, and financials.  They also provided highlights related to our Flexible Path, our focus on the customer experience and customer service improvements, and our leveraging of technology to enhance and improve service to our growing community.
 
It is important that we routinely communicate and share information with the rating agencies about all aspects of our business.  While we provide updates and answer questions throughout the year related to our company and industry, this in-person visit allowed us to provide a more extensive update on our strategy and operations, as well as the changes we’re experiencing in our industry and how we’re responding to those changes and challenges.
 
Joining Dr. Homer Guevara Jr. at these meetings were Paula Gold-Williams, President & CEO; Cris Eugster, Chief Operating Officer (COO); Rudy Garza, Senior Vice President of Distribution Services & Operations; and Cory Kuchinsky, Interim Vice President of Finance.
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Pictured:
• Cris Eugster, Chief Operating Officer (COO), CPS Energy
• Dr. Homer Guevara Jr., Vice Chair, CPS Energy Board of Trustees
• Paula Gold-Williams, President & CEO, CPS Energy
• Rudy Garza, Senior Vice President of Distribution Services & Operations, CPS Energy
• Cory Kuchinsky, Interim Vice President of Finance, CPS Energy
Inaugural ‘City of the Future’ Conference Set for February 25-26
We’re partnering with Zpryme, an energy and technology research company, to host the inaugural “City of the Future” conference on February 25-26 at the Tobin Center.
 
The unique event aims to create a national forum that inspires communities, people, and companies to create actionable smart city partnerships, as well as programs that meet the needs of all people. Through a series of conversations, presentations, demonstrations, videos and tours, the City of the Future will be brought to life, highlighting how advanced technology is improving/impacting the three prongs of city existence: policy, economics, and transportation. 
  
Those attending will hear from featured speakers, including President & CEO Paula Gold-Williams.  They'll also get a glimpse of how San Antonio will meet the needs of a projected 1 million new residents by 2040 through innovative transport programs, autonomous vehicles, and intelligent infrastructure – all of which will enable a newly sustainable and digitally connected community.  Join us in February for a discussion you won’t want to miss!
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